Technical Support Steps

This article applies to both user and our technical support team member.

When there is a technical support request comes in, we have to re-produce the error on our end. When there are steps not clear, the support member needs to clarify it before moving on to a solution.

User: XXXX address has problem

Tech support:
We can't find XXXX address in our system, or there are multiple matches.

What to do: Provide URL link or Listing # to our tech support, so we can see the issue.

User: The app crashes! Help!

Tech support:
It does not crash on my phone.  We need the make/model/version of your phone.  Also tell us the step by step instructions to crash it.

What to do: Provide details of the error, so we can reproduce the issue then fix it.