{"id":5225,"date":"2021-09-27T11:09:25","date_gmt":"2021-09-27T15:09:25","guid":{"rendered":"https:\/\/housesigma.com\/blog-en\/?post_type=knowledgebase&#038;p=5225"},"modified":"2024-06-13T03:35:28","modified_gmt":"2024-06-13T07:35:28","slug":"technical-support-steps","status":"publish","type":"knowledgebase","link":"https:\/\/housesigma.com\/blog-en\/faq\/contact-us\/technical-support-steps\/","title":{"rendered":"Technical Support Steps"},"content":{"rendered":"\n<p>This article applies to both user and our technical support team member.<\/p>\n\n\n\n<p>When there is a technical support request comes in, we have to re-produce the error on our end.  When there are steps not clear, the support staff needs to clarify it before moving on to a solution.<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<pre class=\"wp-block-preformatted\">User: XXXX address has problem\n\nTech support:\nWe can't find XXXX address in our system, or there are multiple matches.<\/pre>\n\n\n\n<p>What to do:  Provide URL link or Listing # to our tech support, so we can see the issue.<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<pre class=\"wp-block-preformatted\">User: The app crashes! Help!\n\nTech support:\nIt does not crash on my phone.  We need the make\/model\/version of your phone.  Also tell us the step by step instructions to crash it.<\/pre>\n\n\n\n<p>What to do:  Provide details of the error, so we can reproduce the issue then fix it. <\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<pre class=\"wp-block-preformatted\">User: I can't find any listing! Help!\n\nTech support:\nWe don't know what you are looking at.  It appears alright here.<\/pre>\n\n\n\n<p>What to do:  Provide details of the error, what page, which city you are looking at. So we can reproduce the issue then fix it. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>This article applies to both user and our technical support team member. When there is a technical support request comes in, we have to re-produce<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","knowledgebase_cat":[32],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.13 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Technical Support Steps - HouseSigma<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/housesigma.com\/blog-en\/faq\/contact-us\/technical-support-steps\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Technical Support Steps - HouseSigma\" \/>\n<meta property=\"og:description\" content=\"This article applies to both user and our technical support team member. 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